Store Policies
1. Shipping Policy
- Processing Time: Orders are processed within 1–3 business days (excluding weekends and holidays).
- Shipping Times: Standard shipping typically takes 2–10 business days depending on location. Expedited shipping options may be available at checkout.
- Preorders: Items marked as preorder require additional time before shipping. Preorders typically ship within 2 weeks to 6 weeks from the order date, depending on availability.
- Tracking: Once shipped, you will receive a tracking number via email.
- International Orders: Customs fees, import duties, and taxes are the responsibility of the customer.
2. Return & Exchange Policy
- Eligibility: Returns are accepted within 14 days of delivery for unused, unopened items in original packaging.
- Non-Returnable Items: Clearance, personalized, and digital products cannot be returned.
- Process: To start a return, contact us at luxicelithuania@gmail.com. Please include your order number and reason for return.
- Exchanges: If your item is defective or damaged, we will replace it at no extra cost.
3. Refund Policy
- Refunds are issued to the original payment method once the returned item is received and inspected.
- Shipping costs are non-refundable unless the return is due to our error.
4. Order Cancellations
- Orders may be canceled within 24 hours of purchase. After that, we cannot guarantee cancellation as the order may already be processed.
5. Privacy Policy
- We respect your privacy. Your information will only be used to process orders, ship products, and communicate with you regarding your purchase.
- We do not sell or share your information with third parties without consent.
Contact Information
If you have any questions about our policies, please reach out:
📧 Email: luxicelithuania@gmail.com